Q: Can retirees receive care at the University of Rochester or Strong Memorial Hospital?
A: There are no current issues. The University of Rochester is considered out-of-network but accepts Humana patients who have out-of-network benefits (as Chenango Valley retirees do). Strong Memorial Hospital is in-network with Humana.
Q: Which medical services require prior authorization?
A: Humana will provide a list of services that require prior authorization. This will be shared on this page once available.
Q: When can retirees call Humana with questions about the new plan?
A: Retirees may contact Humana immediately to ask questions about the January 1 plan.
Q: How can retirees view the prescription drug formulary?
A: Download the Humana Formulary (PDF)
Drugs that require prior authorization are marked with “PA” in the formulary listing.