Chenango Valley Central School District

Section I – Policy No. 7
(formerly Public Complaints prior to December 2025)

Adopted: 01/19/83
Reviewed: 04/21/99, 02/21/01, 02/19/03, 01/15/14, 12/15/21
Revised: 12/18/96, 02/19/05, 12/20/06, 03/18/09, 10/21/15, 02/21/18, 02/26/20, 12/20/23, 12/17/25

It is the policy of the Board of Education to encourage parents/guardians and other citizens to express their concerns, to ask questions, and to take an active interest in the school’s educational program and school environment by attending Board meetings, contacting the schools and meeting with members of the staff. The Board also recognizes the right of individuals and groups to present feedback concerning school personnel, the curriculum, school services or facilities. In the interest of responding to all feedback fairly and expeditiously, the following guidelines are established:

1. Whenever feedback is initially directed to the Board, as a whole, the individual or group involved will be advised to confer with the appropriate school staff member first.

2. The individual or group will be advised of the routine channel of feedback, which is found on the attached contact guide.

3. Should feedback be received by the Board of Education after the individual or group followed the channel of feedback outlined above, the Board will review a report on the matter from administration and provide a response. The public commentator, at the discretion of the Board of Education, may be invited to an executive session of the Board for further information or discussion.

4. Should an individual Board member receive a complaint, the person or group should be advised of the channels outlined in this policy. The Superintendent should be informed of the feedback received by the Board members. Individual Board members do not have the authority to directly attempt to solve the problem. In cases where the Board member is unsure of the background on a specific matter, the Superintendent will provide information to enable a response to the feedback by either an authorized Board member or other spokesperson for the district.

5. Public commentators must provide their identity.

Reference Information

The District Contact Guide referenced above is provided online as a separate, accessible webpage and may be updated as needed.